Refund policy

All gift boxes are non-refundable.

My goal is for every customer to love their purchase! If this isn't the case though, please let me know and I'll do my best to work with you to make it right. :)

I do not offer exchanges.

It's normal sometimes for some scuffs and dents to appear on giftboxes during transit and it's not something I can control, but if the giftbox contents are damaged due to this, then please do contact me. I'll be happy to help.

If a return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

Damages and issues

 Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. <3

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, I cannot accept returns on sale items or gift cards.

Refunds

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact me using the contact form.